Frequently Asked Questions
Everything you need to know about your next favorite fit.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 5-7 business days. International shipping times vary by location but usually range from 10-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your process and receive a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. As our styles range from slim to oversized, we recommend checking the 'Fit Note' section on the individual product description.
Are your materials sustainably sourced?
At COZY WORLDWIDE, we prioritize high-quality, durable fabrics. We are currently transitioning to 100% organic cotton and recycled polyester blends to ensure our COZY community feels good about what they wear.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You have a 60-minute window after checkout to request a cancellation or address change by contacting our support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible payment options like Klarna and Afterpay.